Terms & Condition

Introduction

Welcome to the Triple E Platform

The Triple E platform aims to help university students and knowledge seekers access education through live or recorded sessions delivered by qualified academics.
Triple E provides online lessons and courses (both recorded and live) for service providers and beneficiaries inside and outside Kuwait.
Please read the Terms of Use below carefully before using the platform.

First: Definitions

“Triple E” / “Platform” / “We”: The website Tripleeedu.com and Triple X E Company in Kuwait.
“User” / “You”: Any person using the platform (visitor, registered user, teacher, marketer, or student).
“Service Provider”: Any specialist offering lessons or courses through the platform, including affiliated marketers.
“Student”: Any user requesting services through the platform.
“Courses / Lessons”: Educational sessions provided by the service provider.
“Agreement”: These terms, privacy policy, and all related policies.
“Regulations”: The applicable laws in the State of Kuwait.

Second: Electronic Contract

This agreement is an electronic contract between you and the platform. By registering, you acknowledge and accept all terms.
It applies regardless of the device used (computer, laptop, mobile).
It includes the Privacy Policy. By using the platform, you confirm your data is accurate.

Third: Eligibility

Users must be 18 years or older, or use the platform under guardian supervision.
Users must be legally capable of entering contracts.
You use the platform at your own responsibility.

Fourth: Acceptance

Using the platform means full acceptance of this agreement (considered an electronic signature).
If you do not agree, you must not use the platform.

Fifth: Account Policy

Users must provide accurate and updated information during registration.
The platform may verify accounts for security purposes.
Multiple accounts are prohibited.
Accounts cannot be sold, shared, or transferred without permission.
You are responsible for your account security.
The platform may suspend or terminate accounts violating terms.
The platform may suspend any account without prior notice while ensuring financial dues are processed.
Report unauthorized access to: [email protected]

Sixth: Acceptable Use Policy

You agree to comply with this agreement even if it conflicts with local supplementary rules.
Services are provided “as is” without guarantees.
Platform must not be used for illegal or commercial misuse.
Content must comply with laws and Islamic values.
Offensive, discriminatory, or abusive language is prohibited.
Criminal-related discussions (weapons, drugs, hacking, etc.) are prohibited.
Impersonation or misleading information is prohibited.
Sharing external contact details is prohibited.
Platform may record sessions for quality and monitoring.
Platform is not responsible for technical errors or user misconduct.
Users agree to indemnify the platform against damages caused by their actions.

Seventh: Lesson Pricing Policy

Triple E sets prices for courses.
Revenue shares are shown to service providers.
Prices may vary by country.
Users are responsible for payment data accuracy.
Keep payment receipts.
Fees are non-refundable unless a valid issue occurs.

Eighth: Payment Policy

Payments via KNET, Visa, MasterCard (KWD).
Prices must be reviewed before purchase.
Platform is not responsible for payments made outside it.
Platform not responsible for payment fraud or hacking.
Students bear all transaction fees.

Ninth: Cancellation & Refund Policy

No refunds after subscription unless service is not provided.
No refunds if content is not viewed or used.
Platform may issue refunds without provider approval.
Cancellation requires mutual agreement.
Delays by teachers may justify refunds.

Tenth: Opportunities

Fixed-price courses offered by Triple E team.
Teachers can apply via dashboard.
Courses are exclusive to opportunities.
Platform selects the most suitable teacher.

Eleventh: Payments to Providers

Payments processed monthly on the 5th.
Requests submitted between 1st–3rd.
Transfer fees: Kuwait (free), Egypt (1% min 2.5 KWD).
Platform may suspend payments for suspicious activity.

Twelfth: Teacher Performance Standards

Subject knowledge
Curriculum understanding
Lesson execution
Teaching methods
Clarity of explanation
Communication skills
Internet quality
Student engagement
Time management

Thirteenth: Copyright

Platform content is owned by Triple E.
Protected under international copyright laws.
Content is for personal use only.
Commercial use is prohibited without permission.
Teachers guarantee originality of content.

Fourteenth: Trademarks

Triple E trademarks are protected.
Platform may use branding for promotion.

Fifteenth: Disclaimer

Services provided is used “as it is” without any guarantees.
Platform is an intermediary only.
Not responsible for service provider quality.
Not responsible for technical issues or interruptions.
Homework-solving services are not provided.
Liability limited to refund if service not delivered.

Sixteenth: Teacher Evaluation & Review Policy

The Training Management monitors teachers’ performance periodically, with a monthly evaluation sent to the teacher via email. The platform has the right to terminate the account of any low-rated teacher.

Student Review Policy:

Reviews apply only to completed services and only once per purchased service.
Reviews must be objective and not intended to offend.
It is prohibited to include inappropriate language or content that violates the rights of the platform or the teacher.
Comparisons between the platform’s services and other platforms are not allowed.
Reviews must not be used for advertising purposes or sharing external contact details.
The platform reserves the right to delete any review that violates this agreement.
The platform and affected parties retain all legal rights arising from review content.

Seventeenth: Platform & Services Availability

Access to the platform is free; however, enrollment in lessons and courses requires a fee set by Triple E.
We do not guarantee continuous or uninterrupted availability due to the nature of the internet and potential technical issues.
We do not guarantee compatibility with all devices, and delays may occur for which we are not responsible.
A stable and fast internet connection is required for optimal lesson experience.
The platform may suspend or modify any part of its services at any time without prior notice.
The platform may be updated periodically, and some content may become outdated without obligation to update it.

Eighteenth: Communications

The platform will contact you using the provided contact details, and you agree to receive text and voice communications.
You can contact us anytime via: [email protected]
We may contact you to inform you about new services. To stop communications, notify us immediately.

Nineteenth: Notifications

The platform will send notifications via your registered contact details or your account.
You may send notifications to us via: [email protected], and they are considered received once we respond.

Twentieth: Amendments & Termination

The platform may modify this agreement or add new terms at any time without prior notice. Continued use constitutes acceptance.
The platform may terminate this agreement or any of its services without user consent.
The agreement is considered terminated for any user who violates its terms, without affecting legal consequences.

Twenty-First: Subscriptions

Triple E determines the subscription period (usually one academic term for university courses). Students may extend for an additional term upon proof of failure.
Educational content is available only during the subscription period and may be extended with Triple E’s approval.

Twenty-Second: Governing Law & Jurisdiction

This agreement is governed and interpreted in accordance with the laws of the State of Kuwait.
If any clause is ruled invalid, the remaining provisions remain in effect.